Terms of service

Who we are, and who these terms are for

GuestAlbum is run by Jack Devonshire. Email support@guestalbum.app, or use guestalbum.app/support.

These terms are the agreement between us and you as an organiser — the person who creates an event and pays for it. Guests who add photos or watch the album agree to the shorter “Guests” section below by using the event link. If you use GuestAlbum for your business (a venue, a planner, a company event), the “Business organisers” section also applies to you.

The service

GuestAlbum gives your event a link and a QR code. Guests open it in their phone’s browser, with nothing to install, and add photos and videos, which land in a private album that only you can see unless you choose to share it. Around that: a live slideshow for a screen at the venue, Highlights picked automatically, Find me for guests in a shared album, a poster and table cards, and — on GuestAlbum Plus — Key Moments, which let guests’ phones film the speeches or the first dance live as a multi-camera set.

There are two plans, each a one-off payment per event. The Event plan (£34) keeps everything for 90 days from the event date. GuestAlbum Plus (£49) keeps everything for 6 months and includes Key Moments with Live Capture, an experimental feature: up to 4 key moments per event, each filmed live by up to 10 cameras and 5 microphones, 60 minutes of footage per camera or microphone per moment (the same limit as any video), recorded up to 1080p at 60 fps. Recordings count towards the event’s fair-use allowance. An Event plan can be moved to GuestAlbum Plus at any time for the difference. Current prices, and any sale, are always shown before you pay.

Your account

You sign in with a link we email you; there is no password. Keep that inbox secure — anyone who can read it can open your events. You must be 18 or over to create an event. One account is for one person; don’t share it.

Creating an event and paying

Creating an event is free, and stays free for as long as you like: you can design the guest page, print the poster and QR code and look around without paying. Guests can add photos once the event is paid for, from a week before the event until 30 days after it (you can bring the start in or close early).

Payment is taken by Stripe when you choose a plan; we never see your card details. Prices include VAT where it applies. The price you see on the plan card is the total. Discount codes, where we issue them, are applied before payment and can’t be exchanged for cash. If we make an event live at no charge as a present, the same terms apply except that there is nothing to refund.

Starting straight away, and your right to cancel

When you pay, you ask us to start the service immediately: the event goes live, the upload window opens on its date and the storage period begins. Under the Consumer Contracts Regulations 2013 you have 14 days from payment to cancel. Because you asked us to start within that period:

• If you cancel within 14 days and no guest has added anything yet, we refund the full amount.
• Once a guest has added a photo, video or recording, the service you asked for has been performed and the payment is no longer refundable — except where the law says otherwise, for example if the service wasn’t provided with reasonable care and skill.
• To cancel, email support@guestalbum.app from the address you signed in with, or delete the event from your dashboard and tell us.

Upgrading to GuestAlbum Plus is a separate purchase with the same 14-day rule, counted from the upgrade.

Printed cards

You can order packs of printed table cards from your event page. They are made to your design — your event’s name, words and QR code — by our print partner, Prodigi (prodigi.com, a UK print-on-demand company), and posted to a UK address. You are buying from us, not from Prodigi: the contract is with us, and anything about an order comes to us at support@guestalbum.app. The price shown is the total, delivery included; the pack sizes, card and delivery options are described on the page when you order.

Because the cards are personalised, the 14-day right to cancel for a change of mind does not apply once printing has started (Consumer Contracts Regulations 2013, regulation 28) — and printing usually starts within minutes of your order. If you spot a mistake straight after paying, email support@guestalbum.app at once: if the printer has not started, we cancel and refund the full amount.

If a pack arrives damaged, misprinted, or not as you designed it, tell us within 30 days of delivery and we will reprint it or refund it — your choice. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Delivery times are estimates. We email you when the pack has been posted, with the tracking number where the carrier gives one. We are not responsible for delays by the postal service, but if a pack does not arrive we will send another or refund you.

Your name, delivery address and phone number (if you give one) are passed to Prodigi so they can make and post the pack — not your email address; you hear from us, not from them. Prodigi tells us how the order is getting on (see the privacy notice).

How long things are kept — and your job to download

Everything guests add is kept until the expiry date shown on your event page: 90 days from the event date on Event, 6 months on GuestAlbum Plus (or from payment, if you paid after the event). We email you 14, 3, 1 days before that date. After it there is a 14-day grace period during which you can still download; then every photo, video and recording is deleted for good, along with the thumbnails and measurements we made from them. Deleted means deleted — we cannot bring it back.

GuestAlbum is a collection point, not an archive. Download everything (one click, originals included) before the expiry date. We are not responsible for anything you did not download in time.

An event that is never paid for holds no photos and is removed 90 days after its date.

Fair use

“Unlimited” means we don’t count your photos. It doesn’t mean infinite: each event has a fair-use allowance of 500 GB per event — in practice around 170,000 phone photos, or about 50 hours of 4K video, or 140 hours at 1080p; a large wedding with plenty of video uses a small fraction of it. Individual photos can be up to 50 MB and videos up to 1 hour or 25 GB. We email you at 400 GB. At the allowance, guests can’t add more (they’re asked to keep the photo on their phone) and we email you — get in touch and we’ll work out extra room. We never delete anything for going near the allowance; we only stop accepting more. We may refuse or end service for use that is plainly abusive, such as using an event as general file storage.

Your content, and your guests’

You and your guests keep ownership of everything you upload. You give us the limited permission we need to run the service: to store the files, make smaller display copies and thumbnails, measure photos on your own device for Highlights, stream video, stitch recordings, and deliver all of it to you and to anyone you choose to share it with. That permission ends when the content is deleted.

You are responsible for the event: for having the right to collect photos of the people there, for telling guests that photos and any live recordings may be shared with other guests if you switch sharing on, and for what your guests upload. Photos of children are common at family events; it is for you, as the organiser, to make sure their parents are content with them being collected and shared.

Nothing may be uploaded that is unlawful, that infringes someone else’s rights, or that harasses, threatens or exploits anyone. We remove such content on notice, may hide it while we look, and may suspend or close events and accounts that are used for it. We report content where the law requires.

Sharing, the slideshow and Live Capture

Sharing the album, turning on the live slideshow and adding a key moment are your choices, made from your event page, and each can be switched off again. While they are on, anyone with your event link can see the shared album (and save or download from it), watch the slideshow, or film a key moment live — from 10 minutes before its planned start until it ends, or whenever you or a guest opens it. Choose where the QR code goes accordingly.

Live Capture records other people. Make sure the people being filmed know, and don’t record where recording isn’t allowed (some venues and ceremonies restrict it). Each phone’s recording is kept as its own file, hidden in your album until you choose otherwise; we don’t edit or publish it.

Live Capture is experimental. It works today and we keep improving it, but a recording depends on each guest’s phone, its signal and its battery, so we can’t promise that every moment records or that every recording is complete. Treat it as a bonus alongside whatever else is filming the moment, not as the only recording of it; the GuestAlbum Plus price is for the longer storage and the feature as it stands.

The music in a trailer made with GuestAlbum is licensed for that video — you may keep it, share it and publish it, personally or for your business — but not for use on its own or in anything else.

Guests

If you are a guest — someone who adds photos or videos, joins a recording, or looks at a shared album — this is what you agree to by using the event link:

• You only add photos and videos you took, or have permission to share, and nothing unlawful or hurtful.
• The organiser owns the album. What you add is visible to them, and to other guests if the organiser shares the album. You keep a private link to your own uploads and can remove them until uploads close; after that, ask the organiser.
• Find me is only for finding your own face. You take a live selfie on your own phone, it is matched on your phone, and nothing about your face is sent to us or stored. Don’t point it at anyone else.
• If you join a recording, you are filming for the organiser; what you record becomes part of their album.
• To report a photo or video that shouldn’t be there, open it in the shared album and use Report (there is also a link in the album’s footer), or email support@guestalbum.app with the event link. The organiser is told and decides; anything reported as inappropriate or illegal is taken out of the shared album straight away while we look at it.

Acceptable use

Don’t use GuestAlbum to break the law, to store files that aren’t event photos and videos, to scrape or harvest other people’s content, to get around the limits in these terms, or to resell the service without our agreement. Don’t try to access events that aren’t yours.

Business organisers

If you use GuestAlbum in the course of a business, you are the data controller for the photos, videos and names your guests provide, and we process them on your behalf. These processing terms then apply, as required by Article 28 of the UK GDPR:

• Subject matter and purpose: hosting, displaying, analysing for Highlights and delivering event media and guests’ optional names, for the duration of the event’s retention period plus the grace period.
• Data: photos, videos, recordings and their metadata; optional guest first names; the technical data needed to run the service. Data subjects: your guests and the people in their photos.
• We act only on your instructions given through the service (creating, sharing, hiding, deleting), keep the data confidential, apply the security measures in our privacy notice, and delete everything on the published schedule or when you delete the event.
• Our sub-processors are listed in the privacy notice (hosting, storage, email, payments). We will tell you before adding one, by updating that notice; you may object by ending the service.
• We help you respond to guests’ rights requests (a guest can already remove their own uploads; you can hide or delete anything), and we tell you without undue delay if we become aware of a personal data breach affecting your event.
• You can audit our compliance by asking us; we answer in writing. Consumer organisers acting in a purely personal or household capacity are not subject to this section.

Availability and changes

We provide the service with reasonable care and skill. Like any online service it isn’t guaranteed to be available every second; we design it so that a hiccup never loses an upload (photos stay on the guest’s phone until we have confirmed them). We may improve or change features; if we withdraw something you paid for, we will tell you and refund a fair proportion if you ask. We may change these terms; changes that matter to you are announced on this page and, for live events, by email, and never take away rights on a purchase you have already made.

Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, and nothing affects your rights as a consumer under the Consumer Rights Act 2015.

Otherwise, our liability to you for anything to do with an event is limited to the amount you paid us for that event. We are not responsible for what guests upload, for content you have shared with others by choice, or for loss that we could not reasonably have foreseen when you paid. Please download your album before it expires — that is the one thing we cannot put right afterwards.

Ending things

You can delete an event at any time from your dashboard, which deletes everything in it on the schedule above, and you can close your account by emailing us. We may suspend or end an event or account that breaks these terms; if we do so without good reason we refund what you paid for that event.

Complaints, law and courts

If something has gone wrong, email support@guestalbum.app and we will try to sort it out quickly. These terms are governed by the law of England and Wales and disputes go to the courts of England and Wales — if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts, and you keep any protections of your local consumer law. Nothing here stops you contacting Citizens Advice or the Competition and Markets Authority.